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About Us

Chicago-AreA Based Transcription Service

We began in 1995 as a Chicago-based transcription service and moved to Evanston, Illinois, in 2011. Our clients now range from local to national, and even international. We are a "preferred vendor" at Northwestern University, one of our biggest and most long-standing clients, and at many other universities, including the University of South Carolina and the University of California-Irvine. Other recent and repeat clients include the Chicago Blackhawks, Deloitte, AL Media (political consultants), Modern Healthcare Magazine,  c/change, the Barnard College alumnae magazine, and many students, professors, independent business writers, journalists and documentary makers.

As of 2016, we are both a registered "small woman owned business" and "woman-owned business" with the U.S. Small Business Administration (SBA). NAICS Code 56140, PSC Code: R603.

Paula Kamen, the company founder—an author who still manages the business—had begun doing this work transcribing her own interviews for her writing work many years before. In the early 1990s, she worked as a transcriptionist at the National Opinion Research Center in Chicago and saw a need for a premium-level transcription service, which could be trusted by academic and corporate clients alike.

When we started, the work was strictly on audio cassettes. Always anticipating new technology, we have evolved with the times and now mostly handle digital transcription of both audio and video. We continue to transcribe all kinds of formats, whether academic (IRB- and CITI-certified) or corporate, or interview or focus group transcription.

As always, we are 100 percent US based. In 2017, we have become HIPAA compliant in the transfer and encrypting of health-related interviews.

But no matter what the job, we can guarantee prompt and personalized service, in both management and in who does your job. I pair you with an experienced  transcriptionist or transcriptionists best for your subject matter and individual needs. And, since we have very low staff turnover (most transcriptionists have worked with me for more than a decade so far, with the others not far behind), it is likely we can offer an ongoing partnership with the same transcriptionist, who actually becomes a long-term part of your team.